**Important Coronavirus Message**
In the current COVID-19 pandemic we are doing bulk billed Telehealth Consultations
for all patients with a valid Medicare card.
If you have any cold and flu like symptoms, recent travel history and/or contact with a diagnosed COVID-19 person,
we ask that you please call and make an appointment before presenting to the clinic.
Hard-working Individuals Who Go Above and Beyond
Meet Our Team
Pimpama Family Medical Practice has a dedicated team of doctors who are committed to providing our patients
with the highest standard of care.
We are a brand new modern practice that prides itself on
offering exceptional healthcare in a professional and
family friendly environment.
Our Practice Policies
Fees & Billing Arrangements
One way of increasing access to quality health care is by reducing costs to the patients as much as possible.
We offer Medicare Bulk Billing Service to our patients who hold a current Medicare Card. However, some of our Special Procedures do require a Private Fee which is not covered by Medicare. Before any procedure is performed, a Doctor will discuss the fee with you where applicable.
For patients who do not hold a Medicare Card, we endeavour to keep our fees as low as possible. Payment is expected at the time of consultation and can be made by cash, EFTPOS, MasterCard/Visa. Please speak with the Receptionist for the current fee structure.
Pimpama Family Medical Practice runs an appointment system. You can make an appointment by contacting the practice by phone on 07 5613 3399, or booking Online. We also offer Walk-in appointments.
10 Minutes - Standard Appointment
20 Minutes - Long Appointment
Please inform Reception when booking if you may require a Long Appointment. If you have any forms which need to be completed, please also advise reception as this may require a Private Fee.
Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment.
Pimpama Family Medical Practice aim to adhere to appointment schedules however, the unpredictable nature of a Medical Practice means that Doctors sometimes run behind time. This is mostly due to a patient requiring urgent Medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.
We would really appreciate if you no longer need your appointment to please call and cancel so another patient can book the appointment.
Test Results, Repeat Prescriptions, Referrals
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor in order to receive all results, scripts or referrals. Our Receptionists are unable to provide you with your results over the phone.
If your Doctor is unavailable another Doctor in the practice would be happy to see you to help with your request.
Recall and Reminder System
Committed to preventative care, your doctor will seek your permission to be included on our reminder system.
Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition: e.g. diabetic register, pap screening, asthma register, and aged care assessment programmes.
If you do not want to be part of this scheme, please let your doctor or reception know.
It is our practice policy that doctors do not take phone calls from patients or return patient’s phone calls. If a patient needs to speak to a doctor they must make an appointment to come in and see their preferred doctor.
Reception are happy to put forward requests however it is at the doctors discretion in how they choose to proceed.
This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs please discuss them with your doctor.
Home visits and after hours care are available for regular patients who have a condition that prevents them from attending our practice. Visits will be at the discretion of the Patient's doctor. Patients must be registered with our practice and be located within 10km of our practice. Patients are privately billed $50.00 for this service.
After hours home visits can be organised by contacting 0487 373 388.
Management of Personal Health Information
Your medical records are private and confidential and only available to authorized members of staff. All information at Pimpama Family Medical Practice is managed in accordance with the National Privacy Principles of the Privacy Act available at www.privacy.gov.au/health.
My Health record is a secure online summary of your health information. Assisted Registration is available at this practice, ask your doctor or receptionist at your next visit.
This practice can now upload a health summary from your records to your My Health Record.
For further information visit www.myhealthrecord.gov.au
Suggestions or Complaints
If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously.
Phone: 07 5613 3399
Use the suggestion box
Matters which are unable to be resolved within the practice may be referred to:
Office of the Health Ombudsman
PO BOX 13281
Health service providers are independent
Pimpama Family Medical Practice is in the business of providing exceptional clinical care for all those who require general practice services. In conducting its business Pimpama Family Medical Practice makes its premises available to health service providers. The health service providers and Pimpama Family Medical Practice are not partners and are not in an employee-employer relationship and each health service provider, in providing health services and doing other things, is at all times an independent contractor and not doing so as the servant or agent or otherwise on behalf of Pimpama Family Medical Practice.
All patient records are the property Pimpama Family Medical Practice (and not the property of either the patient or the health service provider). This requirement assists, if the need arises, other health service providers in the medical centre in continuing the management of a patient’s needs.
What type of personal information is collected and how is it collected?
Pimpama Family Medical Practice collects personal information, such as your name, address, date of birth, contact numbers, and Medicare number. Commonly this is collected by a clerical employee of Pimpama Family Medical Practice, such as a receptionist. Other personal information, particularly health information, is collected by the independent health service providers in a medical centre and recorded on the patient records that belong to Pimpama Family Medical Practice. Sometimes health information is received, and placed on those patient records, from health service providers who are external to the medical centre. Examples of this are records of specialists or pathology reports.
Why do we collect your personal information?
The importance of health service providers sharing personal information about a patient, during the provision of health services to that patient, is widely accepted by the community. In the health sector, the flow of personal information usually occurs in accordance with concepts such as sharing within the “treating team” or on a “need to know basis”. Under this approach health service providers share necessary information to deliver optimum patient care. For such health service providers, the use and disclosure of personal information is already bound by codes of practice of their professions. Pimpama Family Medical Practice's purpose in holding your personal information (including health information) is:
Provision of health services to you
Supplying bulk de-identified health information
Disclosure of personal information
Pimpama Family Medical Practice will not disclose your personal information to any third party, except in the following circumstances:
How you can access your personal information
On request, you may have access to your personal information held by Pimpama Family Medical Practice, except in circumstances where access may be denied under the Privacy Act or other law. Examples of these circumstances are:
To make a request for your personal information, please contact the Practice Manager at Pimpama Family Medical Practice in writing. Pimpama Family Medical Practice will endeavour to acknowledge a request for access to personal information within 14 days and provide the information requested within 30 days.
If personal information is provided to you as the result of a request, you will be charged a fee for costs incurred in providing that information such as photocopying, the administration time involved in processing your request, and postage.
If access is denied Pimpama Family Medical Practice will provide you with reasons for its decision.
How you can correct your personal information
If you believe that the personal information Pimpama Family Medical Practiceholds about you is inaccurate, incomplete or not up-to-date please, let Pimpama Family Medical Practice know. Provided Pimpama Family Medical Practice agrees with you, Pimpama Family Medical Practice will correct it. In the case of health information you allege is incorrect, Pimpama Family Medical Practice will consult relevant health service providers about the matter. If Pimpama Family Medical Practice does not agree with you, Pimpama Family Medical Practice will place a statement of what you allege is correct where that information is kept and accessed.
How to contact us
If you have any queries or complaints regarding our collection, use or management of your personal information please contact the Practice Manager at Pimpama Family Medical Practice.